Terms and Conditions

Cancellation & Refund Policy

Appointments

  • Please give 48 hours’ notice if you need to cancel or reschedule.

  • Less than 48 hours’ notice may incur a 50% fee.

  • Cancellations under 24 hours or no-shows will be charged in full.

  • Late arrivals may have a shortened treatment but full fee applies.

Health Conditions
All clients are required to complete a consultation form and disclose any health conditions, allergies, injuries, or past surgeries that may impact their treatment or contraindications that mean at this time you cannot be treated. We take your privacy seriously, and all personal information is collected and stored in compliance with data protection regulations.

Pregnancy
If you are pregnant, please let us know so we can adjust your treatment to ensure your safety and comfort. Please note that we are unable to provide treatments during the first trimester. Treatments suitable for pregnancy are noted on individual treatment descriptions.

Age Policy
Clients under 18 must be accompanied by a parent or guardian during treatment. Both the client and accompanying adult will be required to sign a consent form prior to the session.

Programmes

  • Full payment (or instalments) is due at the start of a programme.

  • Sessions must be used within the timeframe of the programme.

  • Unused sessions are non-refundable and non-transferable (exceptions may be considered for medical circumstances).

Online Digital Content

  • Digital programmes (e.g. Radiant + Relaxed) are non-refundable once access is granted.

  • If you experience technical issues, please contact me for support catherine@rosehiprituals.com

    Content Use

    All digital content provided within our digital platform is owned by Rosehip Rituals, by purchasing, you agree to:

    • Not copy, redistribute, or share content outside the membership platform

    • Not claim the content as your own or use it for commercial purposes

    • Accept full responsibility for any outcomes from applying the practices provided

    Breach of these terms may result in removal from the programme and further legal action if necessary.

Refunds

Refunds are only provided if:

  • Rosehip Rituals cancels your appointment/service.

  • You are medically unable to attend (with supporting evidence).

  • Required under UK consumer law.

How to Cancel

You can manage your booking via the Timely booking link in your confirmation email, if you have any problems, contact me directly:
📧 catherine@rosehiprituals.com

Final Note

These policies are here to protect both of us — ensuring fairness, clarity, and the best possible experience for all Rosehip Rituals clients.

Privacy Policy

At Rosehip Rituals, I believe in transparency, respect, and care — for both your wellbeing and your personal information. Below you’ll find details of how I handle your data, bookings, and cancellations.

Professional Registration:

Catherine holds Level 3 OffQual Regulated Diplomas in Clinical Reflexology, Aromatherapy, Massage, Facial Electrical and Level 2 in Facials and Skincare alongside numerous professionally accredited advanced trainings. Catherine is a fully registered member of both the Complementary Therapists Association and the Complementary and Natural Healthcare Council (CNHC). These are professional bodies that uphold high standards of conduct, training, and care within the complementary therapy industry.

Effective Date: 14.9.25

Rosehip Rituals (“we,” “our,” “us”) respects your privacy and complies with UK GDPR regulations.

Information Collected

  • Contact details (name, phone, email)

  • Booking details (services booked, dates, payments)

  • Health & consultation notes (to provide safe treatments)

  • Marketing preferences (if you opt in)

How Your Data Is Used

  • To manage bookings & deliver treatments

  • To keep consultation notes for insurance (7 years)

  • To send appointment confirmations/reminders

  • To share treatment aftercare, updates, or offers (with your consent)

Data Retention

  • Consultation notes are stored securely for 7 years after your last treatment.

  • Contact details are kept while you are an active client or until you request deletion (unless required for insurance/legal purposes).

Data Sharing

Your data will never be sold. It may be shared only with:

  • Booking & payment systems (Timely, Stripe)

  • Legal or regulatory authorities if required by law

Your Rights

Under UK GDPR, you may:

  • Access, correct, or request deletion of your data

  • Withdraw consent for marketing at any time

📧 To exercise these rights, contact: catherine@rosehiprituals.com

Social Media Content & Disclaimers

At Rosehip Rituals, we share skin + wellness tips, reflexology guides, and holistic practices through platforms like Instagram and within our digital programmes. Our content is intended for educational and informational purposes only.

Disclaimer:

  • Your health and wellbeing are your responsibility when engaging with any self-guided activities provided by Rosehip Rituals.

  • We are not liable for any injuries, discomfort, or other harm that may result from the use or misuse of our free or paid content.

  • Please consult a qualified healthcare professional before beginning any new wellness or self-care practice, especially if you have pre-existing conditions or injuries.

    Updates to This Policy

    We may update this Privacy Policy from time to time. The most current version will always be posted on our website, and you will be notified of any significant changes.